As severe winter weather in Ontario and Western Canada continues to ease, we are actively working through the resulting backlogs and delays.

CPKC experienced a track outage on February 25, which has been cleared.  However, delays are still expected for shipments destined for Calgary, Edmonton, and Vancouver. Our teams are actively working to get shipments back on schedule as soon as possible. We will continue to monitor the situation and provide updates as needed.

If you have any questions, please reach out to your account manager or our customer service team.

We continue to monitor the situation of severe weather in Ontario and Western Canada. CPKC has responded with proper preparedness and made sure safety plays a major role during the challenging winter conditions. One of the responses to the safety action plan is to shorten the train length and clear ice and snow at rail stations across the affected areas. There will be delays but we are monitoring and will provide updates as they become available.

If you do have questions, please reach out to your account manager or customer service.

MESSAGE FROM CPKC

Customer Advisory – Winter weather conditions / Avis aux clients – Conditions météorologiques hivernales

CPKC expects significant snowfall activity and cold temperatures to impact Ontario and the prairie provinces in Canada as well as the U.S Midwest and areas extending to Kansas City beginning Wednesday, February 12. Customers may experience delays of up to 24 hours during this weather event.

Our teams are closely monitoring conditions in these service areas for potential impact to the CPKC network and surrounding communities and as a precautionary action, response teams are in place to respond quickly to potential outages.

During the winter period, proper preparedness is important and our customers play a major safety role during challenging winter conditions. Arranging for sanding or clearing away snow or ice before our crews’ arrival is one of the ways that poor winter weather effects can be mitigated. Gates leading into your facility must open fully and be properly secured in all weather conditions (including when the ground is frozen) to prevent gates from swinging closed during switching operations. To review our CPKC Customer Safety Handbook which includes details on winter weather safety, please click here.

Please contact your local CPKC Operations office ahead of your scheduled service with as much advance notice as possible if your facility is not serviceable because of snow and / or ice, and then advise when it will be clear.

The safety of our employees, customer shipments and the communities we serve and operate in are our priority. We will continue to proactively monitor conditions and will notify our customers of any new developments or impacts to our network or services.  

We want to advise you that the extreme weather conditions particularly in the west, will affect transit times for both CPKC and CN Rail and therefore you may see some delays with your shipments.

We continue to monitor the situation and expect things to get back to normal by the end of this week.

For any further clarification or assistance please contact your account manager of customer service.

On Saturday August 24^th, the Canadian Industrial Labour Board (CIRB) had issued its decision that both rail lines at CPKC and CN and Teamsters Canada Rail Conference (TCRC) employees are to resume operations and return to work on Monday August 26^th.

What does this mean for you?

During the work stoppage, we promptly activated our contingency plan by securing road transportation or continuing to pick up freight and load containers, preparing for when the railways reopened. Today, we are pleased to announce that operations with CPKC have resumed, and freight movement has resumed.

Please contact your sales representative or our customer service teams at your respective branch for more information.

We will continue to keep you informed and updated as we receive more information. 

Below is the official CPKC bulletin that was released on Saturday August 24^th.

August 24 – TCRC Bargaining Update

CPKC moves to restart rail operations following CIRB order

CPKC today said it will restart railway operations in Canada by 00:01 ET on Monday, Aug. 26, following the Canada Industrial Relations Board (CIRB) order requiring CPKC to resume operations and Teamsters Canada Rail Conference (TCRC) employees to resume their duties.

CPKC will fully comply with the CIRB order. As such, CPKC is ending the lockout initiated on Thursday, Aug. 22. CPKC has asked the TCRC for employees to return to work for the day shift on Sunday so that we can get the Canadian economy moving again as quickly as possible and avoid further disruption to supply chains.

Our team is executing its restart plan for the safe and orderly resumption of rail service across Canada. We are working with customers on a balanced return to normal operations.

The CIRB will be convening a case management meeting with the parties Thursday, Aug. 29, to discuss the imposition of final binding interest arbitration.

As specified in the CIRB’s order, the existing collective agreements between the company and the union are in force.

The CIRB’s order was issued following the Canadian Minister of Labour’s direction on Thursday, Aug. 22, pursuant to his authority under Section 107 of the Canada Labour Code.

CPKC looks forward to welcoming all of our Canadian locomotive engineers, conductors, yard persons and dispatchers back to work. We are focused on restoring our railway to full strength as we get back to serving our customers and moving Canada’s trade and commerce throughout North America.

The CIRB order ends months of unnecessary uncertainty and disruption for the Canadian economy and North American supply chains. We anticipate it will take several weeks for the railway network to fully recover from this work stoppage and a period of time beyond that for supply chains to stabilize.

The Teamsters union served strike notice to CPKC, and CN Rail issued a lock out notice. Both CPKC and CN Rail have been halting shipments in preparation for potential work stoppages. Unless all parties can reach a last-minute agreement, workers will be off the job as of 12:01 am EST on Thursday August 22nd. In the event of a work stoppage, all rail lines across Canada will cease operations, resulting in a halt of all shipments via the railways.

What does this mean for you?

As a customer of Fastfrate, we have developed a contingency plan for you and your operations. Although no shipments can be moved via the railways, we have a few options that will help mitigate congestion within your operations. 

Fastfrate terminals in Vaughan, Montreal, Calgary, Edmonton, Winnipeg, Regina and Vancouver will continue to pick up your freight, this will help clear your docks and keep your operations moving, we will continue to pick up freight, stage and load them. We can stack containers in our yard or CPKC’s yard, and we will stack them by date received to ensure that once the rail lines are operational, we will operate on a first in, first out model.

If you have freight that must move during the strike, we can help you find Over-The-Road options. Please note that is all subject to availability and please understand that there will be a price surge that we can’t control.

We will continue to provide updates as new information becomes available. For further assistance, clarification, or alternative options, please reach out to your dedicated sales representative.

We want to assure you that we are committed to keeping you informed and helping you prepare for any potential service disruptions regarding the TCRC strike. In our last update on August 9th, the CIRB has ruled that no railway services need to be maintained during a strike or lockout to protect Canadian public health and safety. Additionally, a 13-day cooling-off period has been mandated, which means that if no settlement is reached, the earliest a strike could occur is Thursday, August 22nd, 2024.

Impact on Your Shipments: 

Shipping with CPKC: 

Effective 23:59 local time today, Wednesday August 14th, 2024, CPKC will NOT accept any intermodal loaded containers classified as dangerous goods (across all class codes) for domestic and international traffic at any inland terminals. This applies to shipments destined for Canada or originating from any Canadian port or customer location.

Shipping with CN: 

CN will be implementing an embargo on all temperature-controlled Intermodal traffic across their network, effective August 15. The exact timing is dependent on origin and destination. Additionally, CN will embargo all Intermodal traffic destined to all points in Canada from U.S. origins or U.S. interchange, effective August 16. The full embargo schedule is available on www.cn.ca/TCRCinfo. 

We will continue to provide updates as new information becomes available. For further assistance, clarification, or alternative options, please don’t hesitate to reach out to your dedicated sales representative.

In our ongoing communication with you, we wanted to provide the latest press release from CPKC concerning the ongoing negotiations involving CPKC, CN and the Teamsters Canada Rail Conference. 

The CIRB has determined that that no services need to be maintained during a railway strike or lockout in order to protect Canadian public health and safety. They have also mandated a 13-day cooling-off period, meaning that if a settlement cannot be reached, the earliest date for a strike would be Thursday, August 22nd, 2024. We have created a contingency plan regarding your shipments and will execute that plan if necessary. 

We recommend sending any freight shipments destined for Western or Eastern Canada as soon as possible. Please plan your shipping schedules accordingly as we approach the potential strike date, there may be service disruptions and delays.

For further assistance, clarification, or alternative options, please don’t hesitate to reach out to your dedicated sales representative.

Message from CPKC

UPDATE ON TCRC COLLECTIVE BARGAINING NEGOTIATIONS

CPKC to issue TCRC lockout notice for Aug. 22

CPKC today said it will issue notice to the Teamsters Canada Rail Conference (TCRC) – Train and Engine (T&E) division and TCRC – Rail Traffic Controller (RCTC) division of its plan to lock out employees at 00:01 ET on Aug. 22 if union leadership and the company are unable to come to a negotiated settlement or agree to binding interest arbitration. CPKC is committed to continuing good faith negotiation throughout.

The decision to issue a lockout notice comes after the Canada Industrial Relations Board (CIRB) on Friday issued its decision determining that no services need to be maintained during a railway strike or lockout in order to protect Canadian public health and safety. The CIRB also ordered a 13-day extension of the cooling off period which ends on Aug. 22. Following the expiration of the cooling off period, a legal strike or lockout involving the TCRC – T&E or TCRC – RCTC could occur.

All stakeholders want an end to this needless uncertainty as rapidly as possible so that we can continue serving the North American economy. Stability could be restored today if the TCRC would accept CPKC’s offer to resolve the current labour dispute through binding interest arbitration.

If no resolution is reached during bargaining through the extended cooling off period, and the TCRC continues to refuse binding interest arbitration, CPKC will have no choice but to take this action. CPKC is acting to protect Canada’s supply chains, and all those who depend on them, from the more widespread disruption that would be created should a work stoppage occur during the fall peak shipping period. Delaying resolution to this dispute only makes things worse, causing more disruption and damage to Canada’s international reputation as a reliable trading partner.

CPKC provides this public notice to mitigate uncertainty and give our customers and supply chains proper time to plan for a safe and orderly shutdown of railway operations. As part of those preparations, CPKC will issue an embargo for all toxic by inhalation (TIH) dangerous goods traffic to allow this traffic to safely exit the rail network prior to a work stoppage. Other embargoes will be issued during the cooling off period, as necessary.

CPKC remains committed to doing its part to avoid a work stoppage. In response to opposition from TCRC leadership, CPKC has advised the union representing conductors and locomotive engineers that we will conditionally withdraw the offer for a new modernized, time-based collective agreement. That time-based agreement proposal was intended to address the union’s concerns related to work and time off scheduling, while allowing significant wage increases and additional customer service flexibilities. 

CPKC will focus on a status quo-style contract renewal covering three years with competitive wage increases that are consistent with recent settlements with other railway unions and maintains the status quo for all work rules. The status quo-style offer fully complies with new regulatory requirements for rest and does not in any way compromise safety. 

For the TCRC – RCTC division, CPKC has also proposed a renewed agreement with the rail traffic controllers which would deliver competitive wage increases

We want to inform you that we are closely monitoring shipments due to the ongoing wildfires in Northern Alberta, British Columbia, and Yukon. Some areas are under evacuation orders, which may cause shipment delays.

If your shipments have been impacted, our dedicated customer service team will keep you updated on the latest developments. We are committed to providing regular updates and appreciate your patience and understanding during this challenging time.

Thank you for choosing Fastfrate, and please don’t hesitate to contact us with any questions or concerns.

For more updated information on the wildfires, please click on the links below:

• ABC News
• BBC News
• The Guardian

We want to assure you that in addition of keeping you informed, we also want to help you be prepared for any potential interruptions. We have created a contingency plan regarding your shipments and will execute that plan if necessary. In any event, a legal strike or lockout cannot occur unless a minimum of 72 hours’ notice is provided under the Canada Labour Code.

For further assistance, clarification, or alternative options, please don’t hesitate to reach out to your dedicated sales representative.

Message from CPKC

UPDATE ON TCRC COLLECTIVE BARGAINING NEGOTIATIONS

Today, the Canada Industrial Relations Board (CIRB) informed CPKC that it intends to issue its decision regarding the Ministerial Referral on the maintenance of activities by Friday, August 9. The CIRB has advised it will issue a decision without holding oral hearings. 

This development helps provide some predictability regarding the timelines for a potential work stoppage because the parties cannot legally strike or lockout prior to the CIRB issuing its decision. In any event, a legal strike or lockout would require a minimum of 72 hours notice, subject to any extension of the cooling off period ordered by the CIRB. We have asked the CIRB to extend the cooling off period by 30 days. 

We know supply chain stakeholders would like certainty and predictability concerning a potential work stoppage. That is also why CPKC has proposed to the TCRC that we resolve this labour dispute through binding arbitration. 

We will continue providing stakeholders with the latest information as it becomes available.

Access all our TCRC Bargaining Updates online here.

In our ongoing communication with you, we wanted to provide the latest press release from CPKC concerning the ongoing negotiations involving CPKC, CN and the Teamsters Canada Rail Conference.

As we receive more information, we will continue to update you.

UPDATE ON TCRC COLLECTIVE BARGAINING NEGOTIATIONS

May 16, 2024

CALGARY, AB, May 16, 2024 /CNW/ – Canadian Pacific Kansas City (TSX: CP) (NYSE: CP) (CPKC) today published the following update on collective bargaining with the Teamsters Canada Rail Conference (TCRC):

CPKC and the TCRC leadership will resume meeting on May 17, 2024 with the assistance of federal mediators in an effort to achieve new collective agreements for our Train and Engine (T&E) and Rail Traffic Controller (RCTC) employees.

As we have said since these negotiations began, CPKC is firmly committed to the collective bargaining process and our objective remains to negotiate renewed agreements that are in the best interests of our employees, their families, our customers, the Canadian economy and North America’s supply chains.

We recognize that the Federal Minister of Labour’s referral to the Canada Industrial Relations Board (CIRB) has created uncertainty regarding the timing of a potential work stoppage and corresponding interruption of rail service on our Canadian network. While it remains unclear how long it will take for the CIRB to issue a decision, this is what we know today:

• The CIRB has requested submissions from CPKC and the TCRC as well as other interested stakeholders by May 21, 2024. The parties will have until May 31, 2024 to file replies.
• A legal strike or lockout cannot occur until the CIRB renders a decision. Notice (72 hours) pursuant to the Canada Labour Code is required before any legal strike or lockout could begin.
• Recognizing our supply chains require certainty, now more than ever, CPKC has proposed to the TCRC that both parties agree on the services that should be maintained in the event of a strike or lockout. We believe this would eliminate the need for the CIRB referral process and bring much needed clarity regarding the timing of any potential strike or lockout.
• If no maintenance of services agreement is reached, based on precedent, it is unlikely the parties will be in a position to initiate a legal strike or lockout within the next 60 days.
• On Wednesday, CPKC voluntarily offered to enter binding arbitration to avoid a work stoppage, however, the TCRC declined. 

We are committed to keeping all stakeholders updated as this process unfolds and will provide updates at least every two weeks or more frequently as necessary.

We wanted to reach out and give the latest update regarding the CPKC and CN negotiations. The Ministry of Labour has now involved the Canada Industrial Relations Board (CIRB) to determine if, contrary to the agreement reached by the railway and the unions, any rail activity must continue during a strike or lockout to protect the health and safety of Canadians.

This involvement means a legal strike or lockout cannot occur until the CIRB renders its decision, which is unknown at this time.

Therefore, no strike or lockout will happen on May 22, 2024 and it will be business as usual.

As we receive more information, we will continue to update you.

For the latest bargaining updates click here: https://www.cpkcr.com/en/media/TCRC-bargaining-updates

Thank you.

To all our valued customers:

We wanted to reach out to inform you about the ongoing negotiations between Canada Pacific Kanas City (CPKC) and Canadian National (CN) railways with the Teamsters Canada Rail Conference (TCRC). This could lead to the possibility of a strike or lockout, which could significantly impact rail services.

As part of our commitment to proactive communication, we aim to keep you informed and prepared for any potential disruptions. The earliest date for a strike that has been mentioned is May 22nd, 2024.

In the event of a work stoppage, all rail lines across Canada will cease operations, resulting in a halt of all shipments via the railways. To mitigate potential delays and ensure the continuity of your supply chain, we advise taking proactive measures.

We recommend sending any freight shipments destined for Western or Eastern Canada before May 16th to get ahead of the delays. Please plan your shipping schedules, accordingly, aiming to have all freight delivered to us between May 2nd and May 16th. It’s important to note that as we approach the potential strike date, there may be service disruptions and delays.

For further assistance, clarification, or alternative options, please don’t hesitate to reach out to your dedicated sales representative.

An incident involving a CPKC derailment occurred on the Brooks Subdivision southeast of Calgary, Alberta on evening of Monday February 5th. There were no reported injuries. However, a number of Fastfrate containers were impacted by the event.

Our Toronto and Montreal customer service team is in the process of reaching out to all affected customers to provide updates regarding their shipments.

We will continue to keep you informed as we receive further information. We appreciate your patience and understanding in this matter.

We are pleased to inform you we are back to regular operations in Western Canada after the extreme cold weather last couple weeks. Our Western branches have been working to get through all the delays caused by the weather, we’ve been picking up and delivering all scheduled shipments. Our customer service team will keep you updated on the latest developments of your shipments.

A huge Thank You to all our staff in the Western branches who have been working diligently to keep our terminals and operations running.

Thank you again to all our customers for all your patience and if you have any questions, please reach out to your respective terminal’s customer service teams.

Toronto: tcs@www.fastfrate.com
Ottawa: Ottawa@www.fastfrate.com
Calgary: cacs@www.fastfrate.com
Edmonton: edcs@www.fastfrate.com
Montreal: mlcs@www.fastfrate.com
Vancouver: vcs@www.fastfrate.com
Regina: rcs@www.fastfrate.com
Saskatoon: skcs@www.fastfrate.com
Winnipeg: wcs@www.fastfrate.com
Moncton: mtcs@www.fastfrate.com
Halifax: hcs@www.fastfrate.com
St. Johns: sjcs@www.fastfrate.com

Extreme cold weather for Western Canada has been lifted for the Prairie regions – Alberta, Saskatchewan and Manitoba.

Containers are still be offloaded and prioritized for Fastfrate from CPKC, but we are still experiencing some service delays. Our operations team are working to ensure there are minimal disruptions, but we can expect delays up to 72 hours. 

We will provide updates as the week continues, thank you for your patience.

If you have any questions or concerns, please reach out to your respective terminal’s customer service teams.

Toronto: tcs@www.fastfrate.com
Ottawa: Ottawa@www.fastfrate.com
Calgary: cacs@www.fastfrate.com
Edmonton: edcs@www.fastfrate.com
Montreal: mlcs@www.fastfrate.com
Vancouver: vcs@www.fastfrate.com
Regina: rcs@www.fastfrate.com
Saskatoon: skcs@www.fastfrate.com
Winnipeg: wcs@www.fastfrate.com
Moncton: mtcs@www.fastfrate.com
Halifax: hcs@www.fastfrate.com
St. Johns: sjcs@www.fastfrate.com

The extreme cold weather is still affecting parts of Western Canada, in the Prairie regions (Alberta, Saskatchewan and Manitoba) making it difficult for our drivers to stay out for long periods of time and trucks to safely on the roads. The safety of our drivers is very important to us.

Service delays are in affect across Western Canada, our operations team are working to ensure there are minimal delays but can not guarantee pick up and deliveries as the extreme weather continues throughout this week. 

CPKC has also enacted their comprehensive winter contingency plans ensuring they are prepared to handle harsh winter operating conditions. The plan includes train length restrictions in Alberta, Saskatchewan, Manitoba and parts of Northern Ontario. They will monitor the situation and provide updates on the impacted networks. 

We will provide updates as the week continues, thank you for your patience.

If you have any questions or concerns, please reach out to your respective terminal’s customer service teams.

Toronto: tcs@www.fastfrate.com

Calgary: cacs@www.fastfrate.com

Edmonton: edcs@www.fastfrate.com

Montreal: mlcs@www.fastfrate.com

Vancouver: vcs@www.fastfrate.com

Regina: rcs@www.fastfrate.com

Saskatoon: skcs@www.fastfrate.com

Winnipeg: wcs@www.fastfrate.com

Moncton: mtcs@www.fastfrate.com

Halifax: hcs@www.fastfrate.com

St. Johns: sjcs@www.fastfrate.com

As part of our commitment to open communication with our valued customers, we are reaching out to provide an update regarding an incident that occurred last week. On September 27, 2023, in the area of Parry Sound, Ontario, a CPKC train experienced a derailment. While an investigation is currently underway, we are relieved to report that no injuries have been documented, and there is no threat to public safety.

However, we want to inform you that this derailment will impact our LTL operations, specifically those involving shipments traveling along the main line to Calgary. As a result of this incident, a backlog of containers has emerged due to the bottleneck it has created.

Our dedicated teams are diligently working to receive these containers as they arrive, but it is important to anticipate delays. We are actively assessing the extent of these delays. If you have already scheduled delivery appointments, we kindly request that you reach out to our customer service teams to reschedule them promptly. Our primary aim is to ensure that your shipments are promptly delivered upon arrival.

We will continue to keep you informed as we receive further updates on this situation. Should you have any inquiries or concerns regarding your shipments, please do not hesitate to contact our customer service teams.

We sincerely appreciate your support and patience as we navigate through this challenge together.

We wish to provide an update on the aftermath of Hurricane Lee, which made landfall in the Maritimes over the past weekend. We are pleased to convey that there have been no reported injuries or adverse effects resulting from the storm. However, it is important to note that certain shipments are currently experiencing delays due to the impact of Hurricane Lee.

Our dedicated teams are diligently working to expedite the unloading and delivery of these delayed shipments to ensure a prompt resolution. If you have pre-scheduled appointments with our branches located in Moncton or Halifax, we kindly request that you reach out to our customer service teams. They are readily available to assist you and provide information to address any concerns or questions you may have.

Moncton customer service: mtcs@www.fastfrate.com

Halifax customer service: hcs@www.fastfrate.com

Thank you and know that your satisfaction and timely receipt of your shipments remain our top priorities.

We have been closely monitoring the situation in Kelowna and Yellowknife. As of today, we have started to send freight to Kelowna and the branch has started to deliver those shipments to our customers.

However, we are still closely monitoring, as the situation can quickly change, and to ensure the safety of our team, we will halt operations if needed. We will continue to update you.

For Yellowknife, the area is still under evacuation therefore there are no shipments going out and Edmonton is still holding all Yellowknife freight until the evacuation order has been lifted.

If your shipments have been impacted, our dedicated customer service team will keep you updated on the latest developments. We are committed to providing regular updates and appreciate your patience and understanding during this challenging time.

Thank you for choosing Fastfrate, and please don’t hesitate to contact us with any questions or concerns.

For more updated information on the wildfires, please click on the links below.

Global News

Central Okanagan Emergency Operations

BC Government

We want to inform you that we are closely monitoring shipments as a result of the ongoing wildfires in Northern Saskatchewan, Alberta and BC. Some areas are under evacuation orders causing shipment delays. Calgary will be holding all Kelowna freight on their dock until the evacuation order has been lifted. Edmonton will be holding all Yellowknife and surrounding area’s freight until the evacuation order has been lifted.

If your shipments have been impacted, our dedicated customer service team will keep you updated on the latest developments. We are committed to providing regular updates and appreciate your patience and understanding during this challenging time.

Thank you for choosing our services, and please don’t hesitate to contact us with any questions or concerns. For more updated information on the wildfires, please click on the links below.

CTV News

CBC

Global News

We are pleased to inform you that the rail line along with the roads and highways have been repaired and are now open in Halifax after the record-breaking heavy rainfall last week.  Our Halifax branch is now back to regular operations and our teams are working to get through all delays caused by the weather and are also back to picking up and delivering all scheduled shipments. While we work through the delays, our customer service team will keep you updated on the latest developments of your shipments.

A huge Thank you to all our staff in Halifax who has been working diligently to keep our terminal and operations running.

Thank you again to all our customers for all your patience and if you have any questions, please reach out to your respective terminal’s customer service teams.

Calgary: cacs@www.fastfrate.com

Edmonton: edcs@www.fastfrate.com

Toronto: tcs@www.fastfrate.com

Montreal: mlcs@www.fastfrate.com

Vancouver: vcs@www.fastfrate.com

Several highways, roads and the main rail line in Halifax are closed due to record-breaking heavy rainfall, the affected areas are either flooded or completely washed-out.

We have identified a few shipments that will be delayed, our customer service teams will reach out to the affected customers and advise on next steps.

If you have any questions or concerns, we encourage you to reach out to our dedicated customer support teams.

Calgary: cacs@www.fastfrate.com 

Edmonton: edcs@www.fastfrate.com 

Toronto: tcs@www.fastfrate.com 

Montreal: mlcs@www.fastfrate.com  

Vancouver: vcs@www.fastfrate.com

We will continue to monitor the situation and update everyone when we have more information. Thank you for your patience and understanding.

More information from local news:  

CTV News

Nova Scotia News

Customer Bulletin: UPDATE BC Port Strike

We are pleased to inform you that the BC Port strike has now been resolved. Both parties involved have successfully reached a tentative agreement, leading to the conclusion of the strike. We would like to assure you that during this challenging time, we have been working diligently to minimize any disruptions and continue providing you with the highest level of service.

We understand that the strike may have caused concerns and potential delays in your shipments. However, we are committed to assisting you in every possible way to ensure a smooth and efficient transportation experience. Our team is prepared to address any outstanding issues or inquiries promptly.

If you have experienced any specific challenges or require immediate assistance regarding your shipments, we encourage you to reach out to our dedicated customer support team.

Calgary: cacs@www.fastfrate.com 

Edmonton: edcs@www.fastfrate.com 

Toronto: tcs@www.fastfrate.com 

Montreal: mlcs@www.fastfrate.com  

Vancouver: vcs@www.fastfrate.com

Should you have any further questions or require additional information, please do not hesitate to contact us. Our team is here to assist you.

Customer Bulletin: BC Port Strike

At present, there is an ongoing strike at all BC ports, which has resulted in a disruption in operations for all supply chain components in Canada. While we are closely monitoring the situation, we anticipate potential delays and challenges in the movement of goods through the ports.  Please be assured that we are actively working on contingency plans to minimize any potential impact on our operations.

With our extensive network, we can find alternate solutions to get your shipments out and delivered on time. We can also minimize any capacity challenges by utilizing our assets across all companies to ensure your containers are picked up and moved to your destinations.

If you have any immediate concerns or questions regarding your specific shipments, we encourage you to reach out to our dedicated customer support team, who will be more than happy to assist you.

Calgary: cacs@www.fastfrate.com 

Edmonton: edcs@www.fastfrate.com 

Toronto: tcs@www.fastfrate.com 

Montreal: mlcs@www.fastfrate.com  

Vancouver: vcs@www.fastfrate.com

We will keep you updated and informed as we receive more information. To learn more about the strike please check out these news outlets:

CBC News

Global News

Important Service Update: Wildfires in Halifax, NS.

Customer Bulletin

We want to inform you that we are closely monitoring shipments as a result of the wildfires in Halifax, NS.  We are experiencing delays in the areas of Halifax, Hammonds Plains, Pockwock and Tantallon.

If your shipments have been impacted, our dedicated customer service team will keep you updated on the latest developments. We will continue to monitor the situation and appreciate your patience and understanding during this challenging time.

Thank you for choosing our services, and please don’t hesitate to contact us with any questions or concerns. For more updated information on the wildfires, please click on the links below.

https://www.cbc.ca/news/canada/nova-scotia/tantallon-hammonds-plains-pockwock-wildfire-evaucations-forest-fire-halifax-1.6857729

https://www.halifax.ca/home/news/municipal-fires-update-may-29-430-am

Customer Bulletin: Wildfires in Northern Alberta

We want to inform you that we are closely monitoring shipments as a result of the ongoing wildfires in Northern Alberta. Unfortunately, we are experiencing delays throughout northern, central, and western Alberta, including road closures on Highway 16.

If your shipments have been impacted, our dedicated customer service team will keep you updated on the latest developments. We are committed to providing regular updates and appreciate your patience and understanding during this challenging time.

Thank you for choosing our services, and please don’t hesitate to contact us with any questions or concerns. For more updated information on the wildfires, please click on the links below.

https://511.alberta.ca/#:Alerts
https://www.alberta.ca/emergency.aspx
https://www.arcgis.com/apps/dashboards/8d86d267dcf44ad085a11939186f3d3a

Customer Bulletin – Weather Delays in Saskatoon

Winter weather conditions in Saskatoon are causing hazardous road conditions on most highways. There is heavy snow and freezing rain, making it difficult for our drivers and trucks to operate safely.

Service delays of 48–72-hours are currently in affect in Saskatoon. Our operations team are working to minimize delays but can not guarantee pick up and deliveries as heavy snow continues throughout the week.  

We appreciate your patience and apologize for any inconvenience(s) experienced related to these delays. 

If you do have any questions with your shipments in Saskatoon, please contact:

pidhaychukb@www.fastfrate.com or talatalah@www.fastfrate.com

Customer Bulletin – Back to Regular Operations

Western Canada branches are now back to regular operations. Our teams have been working to get through all delays caused by the weather and are back to picking up and delivering all scheduled shipments.

We thank you for all your patience and if you have any questions, please reach out to your respective terminal’s customer service teams.

Calgary: cacs@www.fastfrate.com

Edmonton: edcs@www.fastfrate.com

Toronto: tcs@www.fastfrate.com

Montreal: mlcs@www.fastfrate.com

Vancouver: vcs@www.fastfrate.com

Customer Bulletin – Extreme Cold Weather

The extreme cold weather is still affecting parts of Western Canada with active winter storms and snow in parts of BC, making it difficult for our drivers to stay out for long periods of time and trucks to safely be on the roads. The safety of our drivers is very important to us.

Service delays are in still in affect across Western Canada with Vancouver, Calgary and Regina seeing a 48–72-hour delay. Our operations team are working to ensure there are minimal delays but can not guarantee pick up and deliveries as the extreme weather continues throughout this week. 

We will provide updates as the week continues, thank you for your patience.

If you have any questions or concerns, please reach out to your respective terminal’s customer service teams.

Calgary: cacs@www.fastfrate.com

Edmonton: edcs@www.fastfrate.com

Toronto: tcs@www.fastfrate.com

Montreal: mlcs@www.fastfrate.com

Vancouver: vcs@www.fastfrate.com

Customer Bulletin – Extreme Cold Weather

Parts of Western Canada is experiencing extreme cold weather conditions some locations are experiencing -40°C to -50°C degrees temperatures making it difficult for our drivers to stay out for long periods of time. The safety of our drivers is very important to us.

These adverse cold conditions may result in service delays of freight moving throughout Western Canada. Our operations team are working to ensure there are minimal delays but can not guarantee pick up and deliveries as the extreme weather continues throughout this week. 

We will provide updates as the week continues, thank you for your patience.

If you have any questions or concerns, please reach out to your respective terminal’s customer service teams.

Calgary: cacs@www.fastfrate.com

Edmonton: edcs@www.fastfrate.com

Toronto: tcs@www.fastfrate.com

Montreal: mlcs@www.fastfrate.com

Vancouver: vcs@www.fastfrate.com