We wish to provide an update on the aftermath of Hurricane Lee, which made landfall in the Maritimes over the past weekend. We are pleased to convey that there have been no reported injuries or adverse effects resulting from the storm. However, it is important to note that certain shipments are currently experiencing delays due to the impact of Hurricane Lee.

Our dedicated teams are diligently working to expedite the unloading and delivery of these delayed shipments to ensure a prompt resolution. If you have pre-scheduled appointments with our branches located in Moncton or Halifax, we kindly request that you reach out to our customer service teams. They are readily available to assist you and provide information to address any concerns or questions you may have.

Moncton customer service: mtcs@fastfrate.com

Halifax customer service: hcs@fastfrate.com

Thank you and know that your satisfaction and timely receipt of your shipments remain our top priorities.

We have been closely monitoring the situation in Kelowna and Yellowknife. As of today, we have started to send freight to Kelowna and the branch has started to deliver those shipments to our customers.

However, we are still closely monitoring, as the situation can quickly change, and to ensure the safety of our team, we will halt operations if needed. We will continue to update you.

For Yellowknife, the area is still under evacuation therefore there are no shipments going out and Edmonton is still holding all Yellowknife freight until the evacuation order has been lifted.

If your shipments have been impacted, our dedicated customer service team will keep you updated on the latest developments. We are committed to providing regular updates and appreciate your patience and understanding during this challenging time.

Thank you for choosing Fastfrate, and please don’t hesitate to contact us with any questions or concerns.

For more updated information on the wildfires, please click on the links below.

Global News

Central Okanagan Emergency Operations

BC Government

We want to inform you that we are closely monitoring shipments as a result of the ongoing wildfires in Northern Saskatchewan, Alberta and BC. Some areas are under evacuation orders causing shipment delays. Calgary will be holding all Kelowna freight on their dock until the evacuation order has been lifted. Edmonton will be holding all Yellowknife and surrounding area’s freight until the evacuation order has been lifted.

If your shipments have been impacted, our dedicated customer service team will keep you updated on the latest developments. We are committed to providing regular updates and appreciate your patience and understanding during this challenging time.

Thank you for choosing our services, and please don’t hesitate to contact us with any questions or concerns. For more updated information on the wildfires, please click on the links below.

CTV News

CBC

Global News

We are pleased to inform you that the rail line along with the roads and highways have been repaired and are now open in Halifax after the record-breaking heavy rainfall last week.  Our Halifax branch is now back to regular operations and our teams are working to get through all delays caused by the weather and are also back to picking up and delivering all scheduled shipments. While we work through the delays, our customer service team will keep you updated on the latest developments of your shipments.

A huge Thank you to all our staff in Halifax who has been working diligently to keep our terminal and operations running.

Thank you again to all our customers for all your patience and if you have any questions, please reach out to your respective terminal’s customer service teams.

Calgary: cacs@fastfrate.com

Edmonton: edcs@fastfrate.com

Toronto: tcs@fastfrate.com

Montreal: mlcs@fastfrate.com

Vancouver: vcs@fastfrate.com

Several highways, roads and the main rail line in Halifax are closed due to record-breaking heavy rainfall, the affected areas are either flooded or completely washed-out.

We have identified a few shipments that will be delayed, our customer service teams will reach out to the affected customers and advise on next steps.

If you have any questions or concerns, we encourage you to reach out to our dedicated customer support teams.

Calgary: cacs@fastfrate.com 

Edmonton: edcs@fastfrate.com 

Toronto: tcs@fastfrate.com 

Montreal: mlcs@fastfrate.com  

Vancouver: vcs@fastfrate.com

We will continue to monitor the situation and update everyone when we have more information. Thank you for your patience and understanding.

More information from local news:  

CTV News

Nova Scotia News

Customer Bulletin: UPDATE BC Port Strike

We are pleased to inform you that the BC Port strike has now been resolved. Both parties involved have successfully reached a tentative agreement, leading to the conclusion of the strike. We would like to assure you that during this challenging time, we have been working diligently to minimize any disruptions and continue providing you with the highest level of service.

We understand that the strike may have caused concerns and potential delays in your shipments. However, we are committed to assisting you in every possible way to ensure a smooth and efficient transportation experience. Our team is prepared to address any outstanding issues or inquiries promptly.

If you have experienced any specific challenges or require immediate assistance regarding your shipments, we encourage you to reach out to our dedicated customer support team.

Calgary: cacs@fastfrate.com 

Edmonton: edcs@fastfrate.com 

Toronto: tcs@fastfrate.com 

Montreal: mlcs@fastfrate.com  

Vancouver: vcs@fastfrate.com

Should you have any further questions or require additional information, please do not hesitate to contact us. Our team is here to assist you.

Customer Bulletin: BC Port Strike

At present, there is an ongoing strike at all BC ports, which has resulted in a disruption in operations for all supply chain components in Canada. While we are closely monitoring the situation, we anticipate potential delays and challenges in the movement of goods through the ports.  Please be assured that we are actively working on contingency plans to minimize any potential impact on our operations.

With our extensive network, we can find alternate solutions to get your shipments out and delivered on time. We can also minimize any capacity challenges by utilizing our assets across all companies to ensure your containers are picked up and moved to your destinations.

If you have any immediate concerns or questions regarding your specific shipments, we encourage you to reach out to our dedicated customer support team, who will be more than happy to assist you.

Calgary: cacs@fastfrate.com 

Edmonton: edcs@fastfrate.com 

Toronto: tcs@fastfrate.com 

Montreal: mlcs@fastfrate.com  

Vancouver: vcs@fastfrate.com

We will keep you updated and informed as we receive more information. To learn more about the strike please check out these news outlets:

CBC News

Global News

Important Service Update: Wildfires in Halifax, NS.

Customer Bulletin

We want to inform you that we are closely monitoring shipments as a result of the wildfires in Halifax, NS.  We are experiencing delays in the areas of Halifax, Hammonds Plains, Pockwock and Tantallon.

If your shipments have been impacted, our dedicated customer service team will keep you updated on the latest developments. We will continue to monitor the situation and appreciate your patience and understanding during this challenging time.

Thank you for choosing our services, and please don’t hesitate to contact us with any questions or concerns. For more updated information on the wildfires, please click on the links below.

https://www.cbc.ca/news/canada/nova-scotia/tantallon-hammonds-plains-pockwock-wildfire-evaucations-forest-fire-halifax-1.6857729

https://www.halifax.ca/home/news/municipal-fires-update-may-29-430-am

Customer Bulletin: Wildfires in Northern Alberta

We want to inform you that we are closely monitoring shipments as a result of the ongoing wildfires in Northern Alberta. Unfortunately, we are experiencing delays throughout northern, central, and western Alberta, including road closures on Highway 16.

If your shipments have been impacted, our dedicated customer service team will keep you updated on the latest developments. We are committed to providing regular updates and appreciate your patience and understanding during this challenging time.

Thank you for choosing our services, and please don’t hesitate to contact us with any questions or concerns. For more updated information on the wildfires, please click on the links below.

https://511.alberta.ca/#:Alerts
https://www.alberta.ca/emergency.aspx
https://www.arcgis.com/apps/dashboards/8d86d267dcf44ad085a11939186f3d3a

Customer Bulletin – Weather Delays in Saskatoon

Winter weather conditions in Saskatoon are causing hazardous road conditions on most highways. There is heavy snow and freezing rain, making it difficult for our drivers and trucks to operate safely.

Service delays of 48–72-hours are currently in affect in Saskatoon. Our operations team are working to minimize delays but can not guarantee pick up and deliveries as heavy snow continues throughout the week.  

We appreciate your patience and apologize for any inconvenience(s) experienced related to these delays. 

If you do have any questions with your shipments in Saskatoon, please contact:

pidhaychukb@fastfrate.com or talatalah@fastfrate.com

Customer Bulletin – Back to Regular Operations

Western Canada branches are now back to regular operations. Our teams have been working to get through all delays caused by the weather and are back to picking up and delivering all scheduled shipments.

We thank you for all your patience and if you have any questions, please reach out to your respective terminal’s customer service teams.

Calgary: cacs@fastfrate.com

Edmonton: edcs@fastfrate.com

Toronto: tcs@fastfrate.com

Montreal: mlcs@fastfrate.com

Vancouver: vcs@fastfrate.com

Customer Bulletin – Extreme Cold Weather

The extreme cold weather is still affecting parts of Western Canada with active winter storms and snow in parts of BC, making it difficult for our drivers to stay out for long periods of time and trucks to safely be on the roads. The safety of our drivers is very important to us.

Service delays are in still in affect across Western Canada with Vancouver, Calgary and Regina seeing a 48–72-hour delay. Our operations team are working to ensure there are minimal delays but can not guarantee pick up and deliveries as the extreme weather continues throughout this week. 

We will provide updates as the week continues, thank you for your patience.

If you have any questions or concerns, please reach out to your respective terminal’s customer service teams.

Calgary: cacs@fastfrate.com

Edmonton: edcs@fastfrate.com

Toronto: tcs@fastfrate.com

Montreal: mlcs@fastfrate.com

Vancouver: vcs@fastfrate.com

Customer Bulletin – Extreme Cold Weather

Parts of Western Canada is experiencing extreme cold weather conditions some locations are experiencing -40°C to -50°C degrees temperatures making it difficult for our drivers to stay out for long periods of time. The safety of our drivers is very important to us.

These adverse cold conditions may result in service delays of freight moving throughout Western Canada. Our operations team are working to ensure there are minimal delays but can not guarantee pick up and deliveries as the extreme weather continues throughout this week. 

We will provide updates as the week continues, thank you for your patience.

If you have any questions or concerns, please reach out to your respective terminal’s customer service teams.

Calgary: cacs@fastfrate.com

Edmonton: edcs@fastfrate.com

Toronto: tcs@fastfrate.com

Montreal: mlcs@fastfrate.com

Vancouver: vcs@fastfrate.com