Important Service Update: Wildfires in Halifax, NS.

Customer Bulletin

We want to inform you that we are closely monitoring shipments as a result of the wildfires in Halifax, NS.  We are experiencing delays in the areas of Halifax, Hammonds Plains, Pockwock and Tantallon.

If your shipments have been impacted, our dedicated customer service team will keep you updated on the latest developments. We will continue to monitor the situation and appreciate your patience and understanding during this challenging time.

Thank you for choosing our services, and please don’t hesitate to contact us with any questions or concerns. For more updated information on the wildfires, please click on the links below.

https://www.cbc.ca/news/canada/nova-scotia/tantallon-hammonds-plains-pockwock-wildfire-evaucations-forest-fire-halifax-1.6857729

https://www.halifax.ca/home/news/municipal-fires-update-may-29-430-am

Customer Bulletin: Wildfires in Northern Alberta

We want to inform you that we are closely monitoring shipments as a result of the ongoing wildfires in Northern Alberta. Unfortunately, we are experiencing delays throughout northern, central, and western Alberta, including road closures on Highway 16.

If your shipments have been impacted, our dedicated customer service team will keep you updated on the latest developments. We are committed to providing regular updates and appreciate your patience and understanding during this challenging time.

Thank you for choosing our services, and please don’t hesitate to contact us with any questions or concerns. For more updated information on the wildfires, please click on the links below.

https://511.alberta.ca/#:Alerts
https://www.alberta.ca/emergency.aspx
https://www.arcgis.com/apps/dashboards/8d86d267dcf44ad085a11939186f3d3a

Customer Bulletin – Weather Delays in Saskatoon

Winter weather conditions in Saskatoon are causing hazardous road conditions on most highways. There is heavy snow and freezing rain, making it difficult for our drivers and trucks to operate safely.

Service delays of 48–72-hours are currently in affect in Saskatoon. Our operations team are working to minimize delays but can not guarantee pick up and deliveries as heavy snow continues throughout the week.  

We appreciate your patience and apologize for any inconvenience(s) experienced related to these delays. 

If you do have any questions with your shipments in Saskatoon, please contact:

pidhaychukb@fastfrate.com or talatalah@fastfrate.com

Customer Bulletin – Back to Regular Operations

Western Canada branches are now back to regular operations. Our teams have been working to get through all delays caused by the weather and are back to picking up and delivering all scheduled shipments.

We thank you for all your patience and if you have any questions, please reach out to your respective terminal’s customer service teams.

Calgary: cacs@fastfrate.com

Edmonton: edcs@fastfrate.com

Toronto: tcs@fastfrate.com

Montreal: mlcs@fastfrate.com

Vancouver: vcs@fastfrate.com

Customer Bulletin – Extreme Cold Weather

The extreme cold weather is still affecting parts of Western Canada with active winter storms and snow in parts of BC, making it difficult for our drivers to stay out for long periods of time and trucks to safely be on the roads. The safety of our drivers is very important to us.

Service delays are in still in affect across Western Canada with Vancouver, Calgary and Regina seeing a 48–72-hour delay. Our operations team are working to ensure there are minimal delays but can not guarantee pick up and deliveries as the extreme weather continues throughout this week. 

We will provide updates as the week continues, thank you for your patience.

If you have any questions or concerns, please reach out to your respective terminal’s customer service teams.

Calgary: cacs@fastfrate.com

Edmonton: edcs@fastfrate.com

Toronto: tcs@fastfrate.com

Montreal: mlcs@fastfrate.com

Vancouver: vcs@fastfrate.com

Customer Bulletin – Extreme Cold Weather

Parts of Western Canada is experiencing extreme cold weather conditions some locations are experiencing -40°C to -50°C degrees temperatures making it difficult for our drivers to stay out for long periods of time. The safety of our drivers is very important to us.

These adverse cold conditions may result in service delays of freight moving throughout Western Canada. Our operations team are working to ensure there are minimal delays but can not guarantee pick up and deliveries as the extreme weather continues throughout this week. 

We will provide updates as the week continues, thank you for your patience.

If you have any questions or concerns, please reach out to your respective terminal’s customer service teams.

Calgary: cacs@fastfrate.com

Edmonton: edcs@fastfrate.com

Toronto: tcs@fastfrate.com

Montreal: mlcs@fastfrate.com

Vancouver: vcs@fastfrate.com