Service Updates: CPKC Train Derailment

3 October 2023

As part of our commitment to open communication with our valued customers, we are reaching out to provide an update regarding an incident that occurred last week. On September 27, 2023, in the area of Parry Sound, Ontario, a CPKC train experienced a derailment. While an investigation is currently underway, we are relieved to report that no injuries have been documented, and there is no threat to public safety.

However, we want to inform you that this derailment will impact our LTL operations, specifically those involving shipments traveling along the main line to Calgary. As a result of this incident, a backlog of containers has emerged due to the bottleneck it has created.

Our dedicated teams are diligently working to receive these containers as they arrive, but it is important to anticipate delays. We are actively assessing the extent of these delays. If you have already scheduled delivery appointments, we kindly request that you reach out to our customer service teams to reschedule them promptly. Our primary aim is to ensure that your shipments are promptly delivered upon arrival.

We will continue to keep you informed as we receive further updates on this situation. Should you have any inquiries or concerns regarding your shipments, please do not hesitate to contact our customer service teams.

We sincerely appreciate your support and patience as we navigate through this challenge together.

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