Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.
Who we’re looking for:
The warehouse Coordinator, under the supervision of the Warehouse Manager, performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment. The position requires excellent communication and interpersonal skills as well as good computer skills, and planning and organization ability necessary to perform the role effectively.
What you’ll do:
Enhance customer relationships by providing exemplary customer service to clients
Inform customers of other services available through Fastfrate or related businesses
Respond to customer queries regarding the status of their shipment, such as bills of lading, proof of delivery, pick-ups, delayed or lost shipments, etc.
Maintain accurate manual and computer records of customer shipments
Anticipate and facilitate resolution to problems
Trace shipments as required
Coordinating special project PO pick and pack between the customer and the dock
Manage the special project orders from time of execution through to final delivery
Main point of contact for special project accounts
Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc..
Performs other duties as required.
Minimum 2 years Customer Service experience
Excellent interpersonal and communication skills
Good problem resolution skills
Good computer literacy, including MS Office
Ability to work effective in a team environment
Ability to organize, schedule and follow instructions.
Ability to work effectively under pressure to meet deadlines