Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.
The warehouse Coordinator, under the supervision of the Warehouse Manager, performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment. The position requires excellent communication and interpersonal skills as well as good computer skills, and planning and organization ability necessary to perform the role effectively.
- Enhance customer relationships by providing exemplary customer service to clients
- Inform customers of other services available through Fastfrate or related businesses
- Respond to customer queries regarding the status of their shipment, such as bills of lading, proof of delivery, pick-ups, delayed or lost shipments, etc.
- Maintain accurate manual and computer records of customer shipments
- Anticipate and facilitate resolution to problems
- Trace shipments as required
- Coordinating special project PO pick and pack between the customer and the dock
- Manage the special project orders from time of execution through to final delivery
- Main point of contact for special project accounts
- Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc..
- Performs other duties as required.
- Minimum 2 years Customer Service experience
- Excellent interpersonal and communication skills
- Good problem resolution skills
- Good computer literacy, including MS Office
- Ability to work effective in a team environment
- Ability to organize, schedule and follow instructions.
- Ability to work effectively under pressure to meet deadlines
Calgary, AB
