Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.
Fastfrate Group is looking for a team orientated Dispatcher for our Woodbridge office. You’ll bring superior customer service and communication skills to meet deadlines and quality standards. The position requires good computer and multi-tasking skills necessary to perform the role effectively.
- Customer Focus
- Communication
- Energy
- Teamwork
- Quality Orientation
- Time Management
- Adaptability/ Flexibility
- Creative and Innovative Thinking
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Develops and maintains excellent customer relationships
- Schedules pick-up and delivery appointment times with customers based on volumes and load requirements.
- Inform drivers of expectations and requirements of customers
- Enters shipment status, appointment times etc. into computer system
- Keeps up to date on shipment and delivery times to ensure appointment times can be maintained. Rebook appointments as required
- Provides regular delivery status updates to all parties
- Performs various clerical duties
- Minimum 3 years dispatching experience preferably in the transportation industry
- Must have knowledge of the Greater Toronto Area cities and streets
- Superior organization skills
- Effective and creative problem solver
- Possess a “Can Do” attitude
- Good keyboard skills and computer literate using Excel, Word, Outlook and previous dispatch software experience preferred.
- Excellent customer service skills
- Able to work in a fast-paced environment
- Superior time management and multi-tasking ability
- Self-starter
- Pleasant phone manner
- Must be fully vaccinated
- Supportive working environment
- Well established company backed by over 50 years of service
Woodbridge, ON
