Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.
Who we’re looking for:
Fastfrate Group is looking for a team orientated Dispatcher for our Woodbridge office. You’ll bring superior customer service and communication skills to meet deadlines and quality standards. The position requires good computer and multi-tasking skills necessary to perform the role effectively.
What will make you successful in this role:
Creative and Innovative Thinking
Decision Making and Judgement
Planning and Organizing
What you’ll do:
Develops and maintains excellent customer relationships
Schedules pick-up and delivery appointment times with customers based on volumes and load requirements.
Inform drivers of expectations and requirements of customers
Enters shipment status, appointment times etc. into computer system
Keeps up to date on shipment and delivery times to ensure appointment times can be maintained. Rebook appointments as required
Provides regular delivery status updates to all parties
Performs various clerical duties
Minimum 3 years dispatching experience preferably in the transportation industry
Must have knowledge of the Greater Toronto Area cities and streets
Superior organization skills
Effective and creative problem solver
Possess a “Can Do” attitude
Good keyboard skills and computer literate using Excel, Word, Outlook and previous dispatch software experience preferred.
Excellent customer service skills
Able to work in a fast-paced environment
Superior time management and multi-tasking ability
Pleasant phone manner
Must be fully vaccinated
What’s in it for you:
Supportive working environment
Well established company backed by over 50 years of service