Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.
Who we’re looking for:
Fastfrate Group is looking for a team orientated Dispatcher for our office in Lachine, Qc. You will performs a variety of tasks that require planning, organization, superior customer service and communication skills to meet deadlines and quality standards to ensure the effective dispatch of drivers to meet customer needs. The position requires strong communication, customer service, data entry, computer and multi-tasking skills necessary to perform the role effectively.
What you’ll do:
Develop and maintain excellent customer relationships
Schedule pick-ups and delivery appointment times with customers based on volumes and load requirements
Inform drivers of expectations and requirements of customers
Enter shipment status, appointment times etc. into computer system
Keep up to date on shipment and delivery times to ensure appointment times can be maintained
Rebook appointments as required
Provide regular delivery status updates to all parties
Perform various clerical duties
Must Haves:
Minimum 2-5 years dispatching experience with intermodal-rail yards and port experience
Must be bilingual in French and English
TruckMate experience; preferred version 2018 or above
Good keyboard and Microsoft Office skills using Excel, Word, Outlook
Must have knowledge of the greater Montreal Area cities
Superior organization and customer service skills with pleasant phone manner
Effective and creative problem solver with a “Can Do” attitude
Able to work in a fast-paced environment
Superior time management and multi-tasking ability