Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.
Who we’re looking for:
Fastfrate Group is looking for a friendly and confident Customer Service Representative for our Woodbridge office. You’ll bring excellent communication and interpersonal skills as well good computer skills, planning and organization capabilities to perform the role effectively.
What will make you successful in this role:
Creative and Innovative Thinking
Decision Making and Judgement
Planning and Organizing
What you’ll do:
Enhance customer relationships by providing exemplary customer service to clients
Inform customers of other services available through Fastfrate or related businesses
Respond to customer inquiries regarding the status of their shipment, such as bills of lading, proof of delivery, pick ups, delayed or lost shipments, etc.
Maintain accurate manual and computer records of customer shipments
Anticipate and facilitate resolution to problems
Trace shipments as required
Coordinating special project PO pick and pack between the customer and the dock
Manage the special project orders from time of execution through to final delivery
Main point of contact for special project accounts
Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc.
Prepare and update reports for supervisor and sales representatives as required, such as sales, on-time carrier and manifest reports.
Performs other duties as required.
Minimum 2 years Customer Service experience in the Transportation/Trucking LTL industry specifically
Excellent interpersonal and communication skills
Good problem resolution skills
Excellent computer literacy, including MS Office
Ability to work effectively in a team environment
Ability to organize, schedule and follow instructions
Ability to work effectively under pressure to meet deadlines
Knowledge of transportation industry mandatory
Must be fully vaccinated
What’s in it for you:
Supportive working environment
Well established company backed by over 50 years of service